Terms & Conditions

Based on Swedish consumer law, including the Distance and Door-to-Trade Sales Act (Distansavtalslag 2005:59) and the Sale of Goods Act (Köplag 2022:260). Last updated: 13 August 2026.

1. The house

These terms apply to all purchases from Vellano, a Swedish company. By placing an order with us you accept these terms. Vellano makes clothing in small runs; every piece is finished by hand and intended to last.

2. Prices and payment

All prices are shown in Swedish kronor (SEK) and include VAT at the applicable Swedish rate. We reserve the right to adjust prices; the price in force when you place your order is the one that applies. Payment is taken through secure providers. We do not store your card details.

3. Orders and confirmation

When you place an order you receive an email confirmation. An order is binding on us once we confirm it. We may decline an order if there is an obvious pricing error or if stock cannot cover it, and will refund any amount already paid.

4. Delivery

We ship from Sweden. Delivery times shown at checkout are estimates. If a delivery is delayed beyond what you can reasonably accept, you may cancel the order under the Swedish Distance and Door-to-Trade Sales Act (Distansavtalslagen) and receive a full refund.

5. Your right of withdrawal

As a consumer in Sweden you have a 14-day statutory right of withdrawal under the Distansavtalslag (2005:59). The period begins the day you receive the item. To withdraw, tell us at support@vellano.se. You return the item at your own cost unless we have agreed otherwise. Goods must be returned unused and in original condition. We refund the purchase price without undue delay and no later than 14 days from receiving the returned goods.

6. Delayed delivery of the right item

If we deliver the wrong or defective item, you are entitled under the Distansavtalslag to have it corrected, replaced, or to a price reduction. Contact us at support@vellano.se and we will resolve it.

7. Complaints and defects

Under Swedish consumer sales law (Köplagen) you may complain about a defect within a reasonable time, at least three years from purchase. Vellano offers lifetime repairs on our own pieces, as set out on the site. For complaints, contact support@vellano.se.

8. Disputes

We always aim to resolve matters directly with you. As a consumer in the EU you may use the European Commission's online dispute resolution platform. In Sweden, the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) can review unresolved disputes. Swedish law applies to all purchases, and Swedish courts have jurisdiction over any dispute that cannot be settled.

9. Intellectual property

All content on vellano.se — designs, photographs, text, and the Vellano name and mark — belongs to Vellano and is protected under Swedish and international law. Nothing may be copied or used without our written consent.

10. Changes to these terms

We may update these terms. The version in force for your order is the one published at vellano.se/terms on the day you order.

Questions? Write to support@vellano.se.