Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at support@vellano.se and provide your order number and the reason for your return.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs may apply unless the item is defective, damaged, or incorrect.
You can always contact us with any return questions at: support@vellano.se
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.
If there is an issue with your order, please contact support@vellano.se with your order number and, where applicable, photographs of the item. We will assess the issue and work with you to find an appropriate solution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
* Personalized or custom-made products.
* Products that have been used, worn, washed, altered, or damaged after delivery.
* Items returned without their original tags or packaging, where applicable.
* Gift cards.
If you are unsure whether your item is eligible for return, please contact us at support@vellano.se before sending it back.
Exchanges
The fastest way to get the item you want is to return the item you currently have and, once the return has been approved, place a new order for the desired item.
Right of Withdrawal – Sweden & European Union
If you are a consumer in Sweden or another European Union country, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The 14-day withdrawal period begins on the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, you must notify us within the 14-day period by contacting: support@vellano.se
After notifying us of your withdrawal, you must return the goods without undue delay.
The goods should be returned in their original condition, with tags attached and, where reasonably possible, in their original packaging. You may examine the product as you would in a physical store, but you may be responsible for any reduction in value resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods.
The statutory right of withdrawal does not apply to certain products or circumstances where Swedish or EU consumer law provides an exception, including certain customized or personalized products.
Nothing in this policy limits any mandatory rights you have under applicable Swedish or European Union consumer protection law.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved or rejected.
If your return is approved, the refund will be issued to your original payment method.
We will process the refund without undue delay and, where applicable, within the timeframe required under Swedish and European Union consumer law.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If you have not received your refund after the applicable processing period, please contact us at: support@vellano.se
Contact
For any questions regarding returns, refunds, exchanges, or your right of withdrawal, please contact us at:
Vellano
Email: support@vellano.se